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Customer Contact Advisor

Cambridge Temporary £14 - £16 per hour View Job Description
Customer Contact Advisor required for interim role for a local authority.Ideally you will have had previous experience of working within a customer services or call centre environment.
  • Customer Contact Advisor required for immediate start
  • Previous knowledge of working in Customer Services or a Call Centre is ideal

About Our Client

You will be working for a well-known local authority based in Cambridge.

Job Description

The key responsibilities of the Customer Contact Advisor will be as follows:

  • Aspire to be the best you can be and have an appetite for your own learning and development.
  • To be passionate about people and committed to going the extra mile for every person you meet.
  • To be a positive person who enjoys working in a fast paced and dynamic environment.
  • Enjoy interacting and building relationships.
  • Be assertive and confident and use your initiative to solve problems.
  • Have an ability to adapt your style to meet the needs of the individual, particularly for sensitive situations and aggrieved people.
  • Listen and use appropriate questioning skills to elicit required information.
  • Deal with customers holistically, providing a "tell us once" approach and, resolving multiple queries in one interaction.
  • Be highly organised yet flexible to meet unforeseen demands.

The Successful Applicant

The successful Customer Contact Advisor will possess the following:

  • A thorough understanding of customer service principles and practices
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office and customer service software
  • Ability to work well in a team and under pressure
  • Strong problem-solving skills
  • High level of commitment to customer satisfaction
  • Ability to multitask and remain organised in a fast-paced environment
  • GCSE in English and Maths, grade A-C or equivalent

What's on Offer

This is an interim role for 3 months with potential for extension

  • Great opportunity to work in a professional and supportive environment
  • Competitive rate paying between £14.34-£16.14/hour depending on experience.
  • This is an excellent opportunity to enhance your customer service skills within a supportive environment in Cambridge. Don't miss out, apply today!
Contact
Bridget Wilson
Quote job ref
JN-052025-6738813
Phone number
+44 207 269 2105

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Public Sector
Location
Cambridge
Contract type
Temporary
Consultant name
Bridget Wilson
Consultant phone
+44 207 269 2105
Job reference
JN-052025-6738813