Save Job Back to Search Job Description Summary Similar JobsContact Centre ManagerBradford (on-site)About Our ClientPage Group are delighted to be working with a leading healthcare provider at their Bradford based head office, as they look to appoint a new Contact Centre Manager. The role will have operational responsibility for a small contact centre function, supporting B2C Customers across the UKJob DescriptionCreate, implement and manage service levels through review of KPI metrics and understanding customer feedbackProvide the contact centre with regular training, development and support to best drive customer satisfactionManage all available resources to ensure customer demand can be metCreate clear contact centre strategy that aligns with business strategy and customer needsTake ownership of all escalated customer issuesWork with key stakeholders across the groupCreate, develop and present reports around contact centre performance and customer feedback / satisfactionThe Successful ApplicantExperience leading a team in a contact centre environmentStrong demonstrable people leadership skillsAbility to interpret and understand dataExcellent communicatorWhat's on OfferThe Contact Centre Manager role will join a leading healthcare led busienss based in the Bradford area.Please note - the successful canddiate will need to drive due to the business locationSalary of up to £45,000 depending on experienceWorking hours are Monday to Friday 09-00 to 17-00ContactZach JohnsonQuote job refJN-112025-6886563Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorContact CentreSectorHealthcare / PharmaceuticalLocationBradfordContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-112025-6886563
