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Contact Centre Agent

England Permanent £22,050 - £26,950 per year View Job Description
The Contact Centre Agent will assist customers in the financial services industry by providing exceptional customer service and resolving queries efficiently. Based in Cardiff, this role requires strong communication skills and a customer-focused approach.
  • Join a successful growing business
  • great opportunity to gain experience and develop in the role

About Our Client

This role is with a reputable organisation within the financial services industry. As a medium-sized company, they are dedicated to delivering high-quality customer support and maintaining excellent client satisfaction.

Job Description

  • Respond promptly to customer enquiries via phone and email.
  • Provide accurate information about financial products and services.
  • Resolve customer issues and escalate complex cases when necessary.
  • Maintain detailed and accurate records of customer interactions.
  • Collaborate with other departments to address customer concerns.
  • Ensure compliance with company policies and regulatory requirements.
  • Support the team in achieving customer satisfaction goals.
  • Proactively identify opportunities to enhance the customer experience.

The Successful Applicant

A successful Contact Centre Agent should have:

  • Previous experience in customer service, ideally within financial services.
  • Strong communication and problem-solving skills.
  • A customer-focused mindset with the ability to handle queries professionally.
  • Proficiency in using computer systems and CRM software.
  • Attention to detail and the ability to manage multiple tasks effectively.
  • A willingness to learn and adapt to new processes and systems.
  • Knowledge of financial products and services is advantageous.

What's on Offer

  • Competitive salary ranging from £22050 to £26950 per annum.
  • Permanent full-time position based in Cardiff.
  • Opportunities for professional development and career growth.
  • Supportive work environment within the financial services industry.
  • Comprehensive training to ensure success in the role.



If you are looking for a rewarding career as a Contact Centre Agent in Cardiff, apply today to join a leading organisation in the financial services sector.

Contact
Jake Cammack
Quote job ref
JN-112025-6876443
Phone number
+44 117 906 5137

Job summary

Job function
Business Support
Subsector
Administrator
Sector
Financial Services
Location
England
Contract type
Permanent
Consultant name
Jake Cammack
Consultant phone
+44 117 906 5137
Job reference
JN-112025-6876443