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Contact Centre Coach

Bristol Permanent £30,000 - £30,000 per year View Job Description
The Contact Centre Coach will play a key role in supporting and enhancing the performance of customer service teams within a leading Contact Centre environment This role is based in Bristol and requires a focus on coaching and mentoring to achieve operational excellence.
  • Contact Centre Coach
  • Bristol

About Our Client

This is a permanent opportunity within a customer service department of a leading well know business. The company is committed to delivering high-quality service and operational efficiency.

Job Description

  • Provide tailored coaching and mentoring to customer service representatives to improve performance and efficiency.
  • Conduct regular one-to-one sessions to identify strengths and areas for development.
  • Monitor key performance indicators and implement strategies to meet targets.
  • Develop and deliver training sessions to enhance team skills and knowledge.
  • Collaborate with team leaders to ensure alignment with company goals and standards.
  • Document coaching plans and maintain accurate records of progress.
  • Stay updated with industry trends to incorporate best practices into coaching methods.
  • Support the implementation of new processes and tools to improve customer service.

The Successful Applicant

A successful Contact Centre Coach should have:

  • Previous experience in a coaching / mentoring / Team Leader role within a customer service environment.
  • Strong knowledge of customer service processes and best practices.
  • Excellent communication and interpersonal skills.
  • The ability to analyse performance metrics and identify improvement opportunities.
  • A proactive approach to problem-solving and team development.
  • Familiarity with the industrial/manufacturing sector is advantageous.

What's on Offer

  • Competitive salary of £30,000 plus up to 30% bonus
  • Permanent position based in Bristol.
  • Opportunities for professional growth and development within the business
  • Supportive company culture focused on employee success.



This is an excellent opportunity for a motivated individual to make a significant impact. If you are ready to take the next step in your career, we encourage you to apply!

Contact
Zach Johnson
Quote job ref
JN-102025-6866119
Phone number
+44 113 243 7708

Job summary

Job function
Business Support
Subsector
Contact Centre
Sector
Transport & Distribution
Location
Bristol
Contract type
Permanent
Consultant name
Zach Johnson
Consultant phone
+44 113 243 7708
Job reference
JN-102025-6866119