Save Job Back to Search Job Description Summary Similar JobsProgressive, hands on Team Leader role.Join a Growing Business.About Our ClientThe employer is a well-established organisation in the retail sector, recognised for delivering high-quality services to its customers. They are a medium-sized company focused on maintaining excellent customer satisfaction and operational success.Job DescriptionLead and manage a team of customer service representatives to achieve performance targets.Monitor and improve customer service standards within the contact centre.Provide training, coaching, and support to team members for their professional development.Handle escalations and resolve customer queries effectively and efficiently.Analyse performance metrics and prepare reports for management review.Ensure compliance with company policies and procedures within the team.Collaborate with other departments to enhance customer service processes.Identify opportunities for process improvements and implement solutions.The Successful ApplicantA successful Contact Centre Team Leader should have:Proven experience in a similar leadership role within a fast paced contact centre or customer service environment.Excellent communication and interpersonal skills to motivate and manage a team effectively.Proficiency in analysing performance data and implementing improvements.A proactive approach to problem-solving and decision-making.Ability to work under pressure and meet deadlines in a fast-paced environment.What's on OfferCompetitive salary ranging from £32,000 to £35,000 per annum.Permanent position with opportunities for career growth.Generous holiday allowance to support work-life balance.Inclusive and supportive company culture.ContactHannah MartinezQuote job refJN-122025-6903905Phone number+44 151 255 3776Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesLocationLiverpoolContract typePermanentConsultant nameHannah MartinezConsultant phone+44 151 255 3776Job referenceJN-122025-6903905
