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Customer Care Manager

Scunthorpe Permanent £40,000 - £42,000 per year View Job Description
Customer Care ManagerLeadership of a small teamScunthorpe Based on-site£40,000 - £42,000
  • Customer Care Manager
  • Manufacturing & Construction Sector

About Our Client

Page Group are working with a leading manufacturer within the Construction Sector who are looking to appoint a new Customer Care Manager

Job Description

  • Leadership of a small customer care function
  • Provide support to customers around customer issues and resolution management
  • Own customer complaints from end to end, working with various departments to resolve customer issues
  • Undertake route cause analysis to mitigate recurrence of issues
  • Build strong working relationships with key stakeholders to improve the customer journey
  • Provide a world class service to customer during all interactions
  • Ensure customer data is accurately recorder on CRM system

The Successful Applicant

  • Strong Customer Service Background
  • Experience working on customer resolution / customer issues
  • Ability to communicate with key stakeholders

What's on Offer

Monday to Friday role

Salary £40,000 - £42,000

Scunthorpe based - on-site

Contact
Zach Johnson
Quote job ref
JN-102025-6854220
Phone number
+44 113 243 7708

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Industrial / Manufacturing
Location
Scunthorpe
Contract type
Permanent
Consultant name
Zach Johnson
Consultant phone
+44 113 243 7708
Job reference
JN-102025-6854220