Save Job Back to Search Job Description Summary Similar JobsHybrid (3 days on-site)Global BusinessAbout Our ClientOur client are a leading manufacturing business with a global footprint. With offices across Europe, the role will be based at their European Head office in the Leeds area. This is a newly created role reporting directly to the Head of European Customer Service, and will look to create all new reporting metrics across the European CS FunctionsJob DescriptionCapture and record customer data to understand Customer Service performance and outputs across data stream including CRM (Hubspot) & ERP systemsCreate and implement customer service dashboards focused on customer service activity, order management (OTIF) and customer satisfactionCreate and present reports based on customer activity and customer satisfaction to European Customer Service Managers & Head of European Customer ServiceCreate data-driven recommendations to improve customer satisfaction, efficiency and support commercial performanceAnalyse, interpret and understand data around Customer Contact Volumes, Channel Usage, Reason for Contact ETCMonitor and maintain the integrity, structure, and usability of customer data platforms (e.g., CRM and ERP).Implement and integrate NPS & CSAT performance across the functionThe Successful ApplicantExperience in a similar Analyst role across either Customer Service, Contact Centre, Supply Chain / Order ManagementExperience working with CRM systems - Hubspot DesirableAbility to interpret, understand and present on multiple data streamsCustomer focused approachStrong Excel skillsWhat's on OfferThis is an exciting, newly created role for a global market leading business based in Leeds.Salary of between £35,000 - £40,000 depending on experienceVery generous company benefits - disclosed on applicationFree ParkingHybrid working - 3 days on siteAbility to grow and develop within the businessContactZach JohnsonQuote job refJN-102025-6863830Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorContact CentreSectorIndustrial / ManufacturingLocationLeedsContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-102025-6863830
