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Customer Research and Insight Manager

Inverclyde Permanent £50,000 - £65,000 per year View Job Description
As a Customer Research and Insight Manager, you will be responsible for delivering insights that support customer-focused strategies and drive decision-making. This role requires expertise in customer research and data analysis
  • Our client is looking for a Customer Research and Insight Manager
  • A leader in their field

About Our Client

This organisation is a well-established medium-sized company operating in the Leisure, Travel & Tourism industry. They are committed to enhancing customer experiences through research and actionable insights. Based in West of Scotland, they focus on delivering excellence in customer service.

Job Description

  • Develop and execute customer research strategies to gather actionable insights.
  • Analyse customer data to identify trends and opportunities.
  • Collaborate with cross-functional teams to integrate insights into business strategies.
  • Prepare and present findings to stakeholders in a clear and concise manner.
  • Monitor and evaluate customer satisfaction and loyalty metrics.
  • Provide recommendations to enhance customer experiences and services.
  • Support the development of customer-focused initiatives within the organisation.
  • Ensure compliance with data protection and privacy regulations.

The Successful Applicant

A successful Customer Research and Insight Manager should have:

  • Strong expertise in customer research and data analysis.
  • Proficiency in analytical tools and software.
  • Experience in the Leisure, Travel & Tourism industry or a similar sector.
  • Excellent communication and presentation skills.
  • Ability to translate data into actionable insights.
  • Strong organisational and project management abilities.
  • A proactive approach to problem-solving and decision-making.

What's on Offer

  • Competitive salary ranging from £50,000 to £65,000 per annum.
  • Permanent contract with opportunities for professional growth.
  • Work within a medium-sized organisation in the Leisure, Travel & Tourism industry.
  • Based in the West of Scotland providing a unique working environment.
  • Engage in meaningful projects that impact customer experiences.



Contact
Victoria Natillo
Quote job ref
JN-112025-6878419
Phone number
+44 131 243 2919

Job summary

Job function
Hospitality & Leisure
Subsector
Operations & Field Management
Sector
Leisure, Travel & Tourism
Location
Inverclyde
Contract type
Permanent
Consultant name
Victoria Natillo
Consultant phone
+44 131 243 2919
Job reference
JN-112025-6878419