Save Job Back to Search Job Description Summary Similar JobsPrevious experience in a logistics / transport businessPrevious customer service experienceAbout Our ClientThis company operates in the Logistics / transportation sector and is a well-established organisation. It is known for its commitment to delivering high-quality products and excellent customer service.Job DescriptionRespond promptly and professionally to customer enquiries via phone and email.Process orders accurately and efficiently, ensuring all details are correct.Coordinate with internal teams to resolve customer issues and ensure timely delivery.Maintain detailed records of customer interactions and transactions.Monitor and update customer accounts to ensure accuracy.Support the Customer Service team with administrative tasks as required.Provide updates to customers regarding their orders and delivery schedules.Identify opportunities to improve customer satisfaction and service processes.The Successful ApplicantA successful Customer Service Administrator should have:Previous experience in a customer service administrative rolePrevious experience working for a Logistics / Transporation business is ideal.Strong organisational and multitasking abilities.Excellent communication skills, both written and verbal.Attention to detail and accuracy in handling customer information.Proficiency in using office software and CRM systems.A proactive approach to problem-solving and customer satisfaction.What's on OfferA competitive salary ranging from £23,400 to £26500A permanent positionHybrid working on completion of probationAn opportunity to work with a supportive team environment.Potential for career growth within the organisation.ContactAmy FenlonQuote job refJN-112025-6885879Phone number+44 1622 604 513Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorTransport & DistributionLocationDartfordContract typePermanentConsultant nameAmy FenlonConsultant phone+44 1622 604 513Job referenceJN-112025-6885879
