Save Job Back to Search Job Description Summary Similar JobsBrilliant opportunity to expand on your experience, skills and knowledgePrevious customer service or client facing experience preferredAbout Our ClientOur client is an upscaling organisation within the business services industry, dedicated to delivering reliable and professional services to its clients. They focus on fostering a supportive work environment and providing excellent opportunities for growth.Job DescriptionKey responsibilities of the Customer Service Advisor include:Respond to customer queries via email, phone, and other communication channels in a timely manner.Maintain accurate records of customer interactions and transactions.Resolve customer complaints and provide appropriate solutions to ensure satisfaction.Assist customers with product or service information and guidance.Collaborate with internal teams to address and resolve customer issues effectively.Identify and escalate priority issues to the relevant departments when necessary.Contribute to improving customer service processes and practices.Provide updates and follow-ups to customers regarding the status of their enquiries.The Successful ApplicantThe successful Customer Service Advisor should have:Previous experience in a customer service/client facing position is highly desirable.Strong communication skills, both verbal and written, to engage effectively with customers.Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.Confidence to make outbound calls with a strong telephone manner.A positive attitude and a commitment to delivering exceptional customer service.What's on OfferBenefits include:A competitive salaryQuarterly bonusA supportive work environment with full training providedOpportunities for personal and professional growthA comprehensive benefits packageAccess to many company perksFree parking onsiteFlexibility to work hybrid remoteContactTori MorrisQuote job refJN-112025-6885820Phone number+44 186 520 8477Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesLocationOxfordContract typePermanentConsultant nameTori MorrisConsultant phone+44 186 520 8477Job referenceJN-112025-6885820
