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Customer Service Agent

Warrington Permanent View Job Description
We are seeking a motivated Customer Service Agent to join our team, supporting our industrial/manufacturing operations. The ideal candidate will play a key role in maintaining high customer satisfaction by providing excellent service and efficient communication.
  • Work for an Growing Market Leader.
  • Huge Progression Opportunities.

About Our Client

This opportunity is with a well-established company in the industrial/manufacturing sector. They are a reputable medium-sized organisation committed to delivering quality services and maintaining strong relationships with their clients.

Job Description

  • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
  • Process customer orders accurately and efficiently, ensuring timely delivery.
  • Collaborate with internal teams to resolve customer issues and provide updates.
  • Maintain accurate customer records and update account information as needed.
  • Assist with handling complaints, providing solutions, and following up to ensure resolution.
  • Support the Customer Service team in achieving departmental goals and KPIs.
  • Provide product information and guidance to customers when required.
  • Identify opportunities to improve customer service processes and suggest enhancements.

The Successful Applicant

A successful Customer Service Agent should have:

  • Any customer service experience.
  • Strong communication and interpersonal skills to build rapport with customers and colleagues.
  • Proficiency with computer systems, excel and customer relationship management (CRM) software.
  • Excellent problem-solving abilities and a proactive approach to challenges.
  • An organised and detail-oriented mindset to manage multiple tasks effectively.
  • A customer-focused attitude with a commitment to delivering quality service.

What's on Offer

  • Competitive salary ranging from £26,000 per annum, subject to increase post probation.
  • Permanent position with opportunities for career growth.
  • Supportive and professional work environment.
  • Comprehensive benefits package to support your well-being.
Contact
Hannah Martinez
Quote job ref
JN-112025-6875257
Phone number
+44 151 255 3776

Job summary

Job function
Business Support
Subsector
Sales Order Processing
Sector
Business Services
Location
Warrington
Contract type
Permanent
Consultant name
Hannah Martinez
Consultant phone
+44 151 255 3776
Job reference
JN-112025-6875257