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Customer Service Assistant

London Temporary £25,000 - £30,000 per year View Job Description
The Customer Service Assistant supports direct-to-consumer operations by delivering exceptional service and resolving customer inquiries. This will achieved by delivering outstanding customer support, building brand loyalty, and ensuring a seamless shopping experience for our customers.
  • Customer Service Assistant role in central London
  • Excellent hybrid opportunity within the FMCG industry.

About Our Client

This mid-sized company operates within the personal care industry, offering tailored solutions across grooming, skincare, and hygiene categories. Known for its commitment to quality and consumer well-being, the organisation values professionalism, innovation, and operational efficiency in all its global activities.

Job Description

  • Provide prompt and accurate responses to customer enquiries.
  • Manage and process orders efficiently, ensuring delivery deadlines are met.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to resolve customer issues effectively.
  • Support the preparation of reports and documentation as required.
  • Ensure compliance with company policies and procedures in all customer interactions.
  • Identify opportunities to improve customer satisfaction and suggest solutions.
  • Assist in coordinating with external stakeholders when necessary.

The Successful Applicant

A successful Customer Service Assistant should have:

  • Previous experience in a customer service , ideally within the FMCG industry.
  • Must have experience with DTC platforms and tools
  • Strong attention to detail and accuracy.
  • Excellent organisational and multitasking skills.
  • Effective communication skills, both written and verbal.
  • Proficiency in Microsoft Office Suite
  • A customer-focused attitude and the ability to work effectively in a team environment.
  • Support customer interactions across multiple channels with professionalism and care
  • German/ French language speaking is desirable

What's on Offer

  • Competitive salary ranging from £25,000 to £30,000 per annum.
  • 6-month Fixed-term contract opportunity
  • Hybrid working arrangement at a company based in Central London
  • Be part of a supportive and collaborative team environment.



If you are passionate about delivering exceptional customer service and are eager to contribute to a thriving FMCG company, apply today!

Contact
Gloria Otoo
Quote job ref
JN-112025-6876422
Phone number
+442072691734

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
FMCG (Fast Moving Consumer Goods)
Location
London
Contract type
Temporary
Consultant name
Gloria Otoo
Consultant phone
+442072691734
Job reference
JN-112025-6876422