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Customer Service Assistant

Edinburgh Permanent £25,000 - £28,000 per year View Job Description
The role of a Collections / Customer Service Assistant involves providing exceptional customer service while managing accounts and payments within the energy and natural resources sector. This position requires attention to detail and a proactive approach to resolving customer queries efficiently.
  • Our client is looking for a Collections Agent for their company
  • A leading company in Edinburgh

About Our Client

This opportunity is with a well-established organisation within the energy and natural resources industry. As a small-sized company, they pride themselves on offering tailored services to their clients and fostering a supportive work environment for their employees.

Job Description

  • Manage customer accounts and oversee payment collections.
  • Handle customer queries promptly and professionally.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to resolve customer issues.
  • Ensure compliance with company policies and industry regulations.
  • Provide regular updates on account statuses and outstanding payments.
  • Support the team with administrative tasks as needed.
  • Contribute to improving customer service processes and procedures.

The Successful Applicant

A successful Collections / Customer Service Assistant should have:

  • Experience in customer service or a similar role within the energy and natural resources sector.
  • Strong organisational and time management skills.
  • Excellent communication abilities, both verbal and written.
  • Proficiency in using standard office software and customer management systems.
  • A proactive approach to problem-solving and attention to detail.
  • Knowledge of payment collections processes and account management is advantageous.

What's on Offer

  • Competitive salary ranging from £25,000 - £28,000 per annum - salary will start on around 25/26k
  • Permanent contract within a stable and supportive organisation.
  • Opportunities for professional growth and development.
  • Located in Edinburgh with potential for a hybrid working arrangement.
  • Generous holiday entitlement to support work-life balance.



If you are passionate about delivering excellent customer service and have an interest in the energy and natural resources industry, we encourage you to apply for this exciting role in Edinburgh

Contact
Victoria Natillo
Quote job ref
JN-112025-6888983
Phone number
+44 131 243 2919

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Edinburgh
Contract type
Permanent
Consultant name
Victoria Natillo
Consultant phone
+44 131 243 2919
Job reference
JN-112025-6888983