Save Job Back to Search Job Description Summary Similar JobsGlobal BusinessUK & EuropeAbout Our ClientPage group are delighted to be partnering with a leading global product distributor on the appointment of a new Customer Service Manager - UK & Europe. Reporting into the UK Board, the role will have full operational and strategic responsibility for a multi site, international CS function, supporting both B2B & B2C products globallyJob DescriptionDirect management of UK & European CS function spanning across 3 sites with a combined 13 fteManagement of OTIF & Customer order book, ensuring the smooth movement of goods from multiple European Warehouses to customers based across EuropeLead process improvement activities across the departments, driving process automation where possible to improve efficiency, reduce time and cost, and drive customer satisfactionEnsure world class service is provided across multiple customer contact channels including phone, email, live chat, Portal, and multiple other channelsLead the implementation of new channels and systems where required focused on automation and process improvementCreate and present key reports to board level focused around customer satisfaction, customer behaviour and function performanceWork closely with department leads across Supply Chain, Logistics and Sales to identify areas for improvement across the entire customer supply chainThe Successful ApplicantExperience leading a Customer Service functionManagement of European or remote customer service teams internationallyManagement of complex European orders - moving goods across Europe (export )Ability to demonstrate process automationStrong understanding and exposure to customer contact channelsWhat's on OfferThe role of Customer Service Manager - UK & Europe will join a global business based at their European Head Office based in Sheffield. The role will require travel to other European & Global sites occasionally.The role will be 4 days on site, 1 day from home, with flexible working hours available.Salary between £50,000 - £58,000 depending on experienceUp to 10% bonus based on personal and business performancePrivate Medical Insurancex4 life assuranceFree parkingGlobal exposureClear career development planContactZach JohnsonQuote job refJN-112025-6883263Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorFMCG (Fast Moving Consumer Goods)LocationSheffieldContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-112025-6883263
