Save Job Back to Search Job Description Summary Similar JobsIf you live near Richmond and can be office based.If you have customer service experience.About Our ClientThe organisation is a well-established entity within the Leisure, Travel & Tourism industry. It operates as a medium-sized company with a focus on delivering exceptional experiences to its customers.Job DescriptionRespond promptly and professionally to customer enquiries via email, phone, and live chat.Maintain accurate records of customer interactions and transactions.Collaborate with internal teams to resolve customer issues effectively.Provide product or service information to assist customers in making informed decisions.Identify and escalate priority issues to the appropriate department or manager.Monitor and follow up on customer complaints to ensure resolution and satisfaction.Assist in the development of customer service procedures, policies, and standards.Contribute to team goals by meeting or exceeding individual performance metrics.The Successful ApplicantA successful Customer Service Representative should have:Previous experience in customer service or a related role within the Leisure, Travel & Tourism industry.Excellent verbal and written communication skills.Strong problem-solving abilities and attention to detail.Proficiency in using customer service software and tools.The ability to work effectively in a team-oriented environment.A proactive approach to learning and adapting to new processes.What's on OfferA competitive salary in the range of £21600 to £26400 per annum.A permanent role with opportunities for career progression.Work in an engaging and supportive company culture.Be part of a reputable organisation within the Leisure, Travel & Tourism industry.If you are passionate about customer service and are looking for a new opportunity in Lyon, we encourage you to apply today!ContactKathryn DaleQuote job refJN-102025-6854040Phone number+441932264007Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorLeisure, Travel & TourismLocationRichmond upon ThamesContract typePermanentConsultant nameKathryn DaleConsultant phone+441932264007Job referenceJN-102025-6854040
