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Customer Support Agent

Southampton Permanent £26,000 - £30,000 per year View Job Description
The Customer Support Agent will provide exceptional customer service, assisting clients with their financial services inquiries and resolving issues efficiently. This role, based in Southampton, is ideal for someone with a proactive approach to problem-solving and a strong focus on customer satisfaction.
  • Work for a well established business in Southampton
  • Business thriving on growth

About Our Client

The employer is a medium-sized organisation within the financial services industry, dedicated to offering tailored solutions to their clients. They are committed to providing a professional and supportive environment for their employees.

Job Description

The key responsibilities for the Customer Support Agent role are:

  • Respond to customer inquiries via phone, email, or online platforms in a timely and professional manner.
  • Provide accurate information about financial products and services.
  • Resolve customer issues and complaints efficiently while ensuring customer satisfaction.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Collaborate with other departments to address customer needs effectively.
  • Identify opportunities to improve customer experience and suggest process improvements.
  • Stay up to date with the industry trends and company policies.
  • Meet or exceed key performance indicators and service level agreements.

The Successful Applicant

A successful Customer Support Agent should have:

  • Previous experience in a customer service role, ideally within financial services (But not essential)
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in using customer relationship management (CRM) software or similar tools.
  • The ability to work effectively in a fast-paced environment.
  • A professional and customer-focused approach.

What's on Offer

  • A competitive salary ranging from £26,000 to £30,000 per annum.
  • Permanent employment in a stable and reputable company.
  • A supportive and professional working environment in Southampton.
  • Opportunities for career growth and skill development.
  • Comprehensive benefits package.



If you are passionate about delivering excellent customer service and are excited to join a reputable company, we encourage you to apply today!

Contact
Ryan Batley
Quote job ref
JN-122025-6906069
Phone number
+44 238 068 2204

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Financial Services
Location
Southampton
Contract type
Permanent
Consultant name
Ryan Batley
Consultant phone
+44 238 068 2204
Job reference
JN-122025-6906069