Head of Account Management EMEA - digital gaming

As the Head of Account Management, you will:

• Coach and Develop Account Managers to optimise PlayDigital IGT performance in key jurisdictions, build strong customer relationships.
• Collaborate with Account Managers and guide them to develop effective Annual Customer Account plans based on main business goals and/or company OKRs and review them on a quarterly basis
• Maintain or develop customer relationships with top operators in the market, ensuring the customers are highly satisfied with PlayDigital IGT products and services
• As Head of AM department in EMEA may be required to directly manage 1 or more top Operators in the market (to be coordinated and decided with line manager)
• Continuously improve ways to identify and deliver on business opportunities for each customer to meet or exceed established customer-specific financial targets
• Collaborate and facilitate Promo Strategy initiatives on Top EMEA accounts together with the Head of Promo Strategy
• Work with product teams on go-to-market strategy for new products
• Make sure that the team is fully trained on new and upcoming products to support the business up-selling strategy
• Collaborates with key internal stakeholders on regular forecasting, including the development of long-range plan and annual target
• Regularly assesses the trends and competitive positioning of IGT's products through periodical Market trends monitoring
• Suggest and collaborate on planning and execution of iGaming Industry and/or Customers events throughout the year
• Manage and track expenditures and team budgets and report to the Global Director of Accounts
• Manage accounts allocation to team members and headcount (be involved in hiring process)