IT & BI Support Analyst

The post holder will be responsible for supporting IT infrastructure, cloud services, BI reporting and digital tools to meet he needs of a remote workforce and a worldwide network of contractors, volunteers and members.

You will do this by contributing to our IT strategy and IT operations to deliver value to our community by:

• Providing technical insights and recommendations to improve IT systems, business intelligence, and cloud services in line with industry trends.
• Supporting and administering Microsoft 365 (M365), Azure, Entra and SQL environments to ensure reliable, secure, and scalable services.
• Developing and maintaining Power BI dashboards and reports to provide actionable insights for stakeholders.
• Collaborating with the Head of IT, MSP's and internal teams to align IT solutions with organisational objectives.
• Working closely with the Head of IT to translate business requirements into IT services and technology solutions.
• Ensuring that IT infrastructure and digital platforms effectively support the educational and membership services

Main Duties and Responsibilities:

• Monitor, maintain, and troubleshoot IT systems, hardware, and Cloud infrastructure.
• Provide technical support and guidance to internal teams and end-users.
• Recommend improvements to enhance efficiency and security.
• Develop, maintain, and optimise Power BI dashboards and reports to provide actionable insights to business stakeholders.
• Support Microsoft Azure cloud services, including storage and security configurations.
• Administer Microsoft 365 (M365) services, including Outlook, Teams, SharePoint, OneDrive, and security policies.
• Design, query, and maintain SQL databases to support reporting, analytics, and operational needs.
• Assist in software and hardware deployments, updates, and migrations.
• Document IT processes, policies, and procedures.
• Collaborate with cross-functional teams to implement IT projects.
• Ensure data security and backup measures are in place and maintained.
• Evaluate and recommend new technologies and tools to support business goals.