Mortgage Customer Service (Temp and Remote!)

Glasgow Temporary £13 - £15 per hour View Job Description
A leading mortgage firm
  • Temp ongoing
  • Glasgow City Centre

About Our Client

A leader in their field

Job Description

  • Client Relationship Management: Build and maintain strong, long-lasting relationships with clients
  • Lead Generation: Qualify and follow up on inbound leads, identifying client requirements and converting them into viable sales opportunities.
  • Handle inbound and outbound calls as well as communicate via digital channels to manage customer queries, resolve issues, and offer product guidance.
  • Maintain accurate records of customer interactions and opportunities in the CRM system.
  • Collaboration: Work closely with the KAM in the field, underwriting and processing teams to ensure smooth mortgage applications and a high level of customer service.
  • Compliance: Ensure all sales activities comply with industry regulations, company policies, and best practices.
  • Provide feedback from customers to internal teams to help improve product/service offerings.



The Successful Applicant

  • Previously worked in the mortgage industry ideally telephone sales, account management, or customer service.
  • Strong interpersonal and communication skills (verbal and written).
  • Ability to build rapport and maintain long-term client relationships.
  • Self-motivated and target-driven with a positive attitude.
  • Proficient in CRM systems and Microsoft Office applications.
  • Strong organizational and time management skills.
  • Ability to handle objections and negotiate effectively.

What's on Offer

A competitive rate and remote working

Contact
Victoria Natillo
Quote job ref
JN-052025-6746710
Phone number
+44 131 243 2919

Job summary

Job function
Banking & Financial Services
Subsector
Retail Banking - Financial Advisory / Personal
Sector
Business Services
Location
Glasgow
Contract type
Temporary
Consultant name
Victoria Natillo
Consultant phone
+44 131 243 2919
Job reference
JN-052025-6746710