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Netsuite Support Analyst

City of London Permanent £50,000 - £60,000 per year View Job Description
We are seeking a Netsuite Support Analyst to join a permanent role within the retail industry in London. The ideal candidate will provide technical support and expertise to ensure the smooth operation of Netsuite systems within the technology department.
  • Opportunity to work in a global organisation.
  • Develop knowledge and skills as a NetSuite Specialist.

About Our Client

This opportunity is with a global organisation within the retail industry, known for its forward-thinking approach and commitment to leveraging technology to enhance its operations.

Job Description

  • Provide day-to-day support for the ERP ecosystem, including NetSuite and related integrations, by managing helpdesk queries, assisting end-users, ensuring timely resolution within SLA guidelines.
  • Act as a key point of contact for our Netsuite integrations with 3PL partners, managing day-to-day queries and supporting any future enhancement initiatives on the integration roadmap.
  • Assist in the delivery and support of ERP and system enhancements, coordinating with stakeholders to test, document, and implement solutions within defined timelines.
  • To support the global Systems team and wider business in the design and implementation of solutions that support the continued development of our platform for growth.
  • Collaborate with software and third-party providers to ensure reliable system support, timely issue resolution, and awareness of upcoming enhancements or updates.
  • Support business projects and new enhancements, integrations, and business software - including solution design, producing spec / Business Requirements Document; recommending providers; testing (Regression, SIT and UAT); roll out/launch and training.

The Successful Applicant

  • Minimum of 3 years' experience with NetSuite as a System Administrator or Support Analyst
  • A strong customer service focus, offering technical guidance, support, and ensuring adherence to SLAs
  • Excellent understanding and knowledge of core NetSuite modules
  • Solid understanding of finance processes, with the competency to apply this knowledge effectively in system support and troubleshooting
  • Experience with Add-ons and Apps integration and management
  • Hands-on EDI experience



What's on Offer

  • Hybrid Working Structure
  • Permanent role within a supportive and innovative company culture.
  • Chance to be part of a growing technology team in the retail industry.



Contact
Sofia Menti
Quote job ref
JN-112025-6878563
Phone number
+44 207 269 2238

Job summary

Job function
Technology
Subsector
Applications Support
Sector
Technology & Telecoms
Location
City of London
Contract type
Permanent
Consultant name
Sofia Menti
Consultant phone
+44 207 269 2238
Job reference
JN-112025-6878563