Resident Involvement Officer

· Lead on engagement and joint working with regional and other customer-focussed teams to enable engagement of residents at a local level and act as the primary point of contact

· Lead on local involvement opportunities for residents and ensure ownership of all enquiries from residents about resident involvement opportunities, training, funding and events

· Maintain accurate data for involved residents, leading on regular reporting as required and in line with agreed KPIs

· Actively contribute to the development of a range of resident involvement opportunities leading on the use of online tools and digital techniques to ensure that customers have a choice of channels for their involvement

· Drive forward the digital resident involvement agenda in line with the agreed strategy

· Manage funding allocation to local groups ensuring all monitoring and auditing requirements are met

· Maintain an ongoing understanding of the sector's regulatory framework to support customers and colleagues in their engagement activities

· Support evidence gathering and verification of regional compliance with the regulatory framework

· Assist with the organising and delivery of resident engagement days, partnership days and conferences

· Lead on collation of data and pro-active research to ensure the RSC (Resident Scrutiny Committee) is able to fully scrutinise their agreed annual review subject

· Lead on the set up and support for SIGs (Service Improvement Groups) and T&F (Task & Finish) Groups and own all follow up actions