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Senior Client Services Associate

West End Permanent £50,000 - £55,000 per year View Job Description
We are seeking a Senior Client Services Associate to join a thriving team in the payments and financial services industry. This role involves managing client relationships and ensuring the delivery of exceptional service whilst also being a senior team member offering team mentorship and leading from the front!
  • Permanent role working in London's west end location
  • Leading FX, Payments and alternative Financial Services business

About Our Client

This opportunity is with a leading British financial services company specialising in helping corporations manage risk, provide cross border payments, and offer alternatives to traditional banking.

Job Description



  • Deliver an effective account strategy, including account setup, transaction execution, and ongoing management.


  • Foster a culture of continuous improvement and innovation, proactively identifying and addressing process gaps before they occur, and encouraging open communication and collaboration.


  • Lead initiatives that directly support the group's Key Performance Indicators, recommending process enhancements and innovations that align with departmental and business objectives.


  • Oversee team schedules to ensure timely completion of work while allocating time for training and responding to ad hoc client queries. Conduct regular check-ins to manage workload, delegation, and team capacity.


  • Produce monthly and quarterly performance reports for the Client Service Manager, aligning service outcomes with the wider commercial strategy.


  • Utilise CRM tools to generate dynamic reporting that highlights trends and insights to support the development of clients and partners.


  • Analyse internal data sources to proactively identify opportunities and map emerging trends.


  • Design and facilitate cross-practice workshops and training sessions to support ongoing team development.



The Successful Applicant

A successful Senior Client Services Associate should have:



  • Extensive experience operating at a senior level within Client/Account Services in the FX, Payments, Brokerage, areas of financial services


  • Confident working with senior stakeholders and able to influence key decision-makers.


  • Highly organised, with the ability to manage multiple priorities and meet tight deadlines.


  • Proactive and hands-on in managing accounts and client relationships.


  • Comfortable working in fast-paced, high-pressure environments.


  • Strong interpersonal skills-confident, positive, diplomatic, and able to establish credibility quickly.


  • Diligent, committed, and consistently proactive.


  • Adaptable, resilient, and able to thrive when faced with new challenges or unfamiliar situations.


  • Exceptional attention to detail and accuracy.


  • Tenacious and driven, with the ability to lead initiatives and motivate both internal and external teams.


  • Strategic thinker with strong commercial awareness.

What's on Offer

  • Senior Client Services Associate role
  • Salary ranging from £50,000 to £55,000 per annum.
  • Comprehensive benefits package
  • Permanent position within a reputable banking industry client in London's West End location.
  • Opportunities for professional growth and development. A clear path to management.
  • Collaborative and supportive work environment.
  • Please note this is initially 5 days in the office, 4 day hybrid once training is complete.



If you are ready to take the next step in your career as a Senior Client Services Associate in the banking payments industry, we encourage you to apply today

Contact
Esther Blunsdon
Quote job ref
JN-112025-6891480
Phone number
+44 207 776 5947

Job summary

Job function
Banking & Financial Services
Subsector
Operations / Middle Office - Banking / Securities
Sector
Financial Services
Location
West End
Contract type
Permanent
Consultant name
Esther Blunsdon
Consultant phone
+44 207 776 5947
Job reference
JN-112025-6891480