Senior Deskside Engineer

Leading manufacturing business
Building a new Team

About Our Client

This role is with a well-established organisation in the industrial/manufacturing industry. They are a medium-sized company focused on delivering operational excellence and innovative solutions. The team is committed to maintaining high standards in technology support.

Job Description

Provide deskside support for IT-related issues, ensuring minimal disruption to business operations.
Respond promptly to service requests, troubleshooting hardware and software problems effectively.
Manage and maintain IT equipment, ensuring optimal performance and reliability.
Support the installation, configuration, and updates of software and hardware systems.
Collaborate with the technology department to improve IT support processes and documentation.
Assist in maintaining IT security protocols and compliance within the organisation.
Provide technical expertise and guidance to team members and other departments as needed.
Work on IT projects to enhance system efficiency and user experience.

The Successful Applicant

A successful Senior Deskside Engineer should have:

· Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid)

· Ability to troubleshoot and resolve hardware, software, network, and system issues.

· line management or team lead experience

· Demonstrated ability to work effectively in a team environment

· ITIL certification or experience

· Excellent communication, customer service, and interpersonal skills

· Experience of Service management tools eg ServiceNOW, SysAID etc

· Willingness to learn new skills and technologies

· At least three years of experience in IT support or similar role

· Knowledge of MS Windows operating system, Microsoft Office

· Ability to troubleshoot and diagnose IT issues and provide solutions

· Attention to detail, accuracy, and quality

· Ability to work under pressure and meet deadlines

What's on Offer

Competitive salary ranging from £45000 to £55000 per annum.
Permanent position with opportunities for career growth within the industrial/manufacturing sector.
Comprehensive benefits package to support your professional and personal well-being.
Collaborative and supportive company culture in a Manchester-based office.

If you are a motivated Senior Deskside Engineer looking to advance your career in the industrial/manufacturing industry, we encourage you to apply today!

Contact

Sarah Galeski

Quote job ref

JN-122025-6903305

Phone number

+441618290492