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TELEPHONE SUPPORT TECHNICIAN

Bristol Permanent £25,000 - £29,000 per year View Job Description
We are looking for a Telephone Support Technician to provide excellent customer support within the industrial and manufacturing sector. The role requires a focus on resolving technical issues efficiently and effectively via telephone communication.
  • Brand New Role with Excellent Benefits
  • Free Parking On Site & Full Training Provided

About Our Client

This role is with a medium-sized organisation operating within the industrial and manufacturing sector. The company is committed to providing high-quality products and services while maintaining a professional and supportive work environment.

Job Description

  • Respond to incoming technical support calls in a professional manner.
  • Diagnose and resolve technical issues over the phone to ensure customer satisfaction.
  • Document and track customer interactions and resolutions accurately.
  • Provide guidance and advice on product usage and maintenance.
  • Collaborate with other departments to escalate and resolve complex issues.
  • Maintain up-to-date knowledge of company products and services.
  • Adhere to company policies and customer service standards.
  • Contribute to continuous improvement initiatives within the support team.

The Successful Applicant

A successful Telephone Support Technician should have:

  • Strong technical aptitude and troubleshooting skills.
  • Proven experience in a customer support or technical support role.
  • Excellent communication skills, both verbal and written.
  • A keen eye for detail and problem-solving abilities.
  • Ability to work effectively under pressure and manage multiple tasks.
  • Familiarity with industrial or manufacturing products is advantageous.
  • Willingness to learn and adapt to new technologies and processes.

What's on Offer

  • Competitive salary of £28,000 per annum.
  • Performance-based bonus structure.
  • Permanent role offering stability and career growth opportunities.
  • Supportive and professional work environment in Bradley Stoke, Bristol.
  • Comprehensive training to enhance your technical skills.



If you are ready to take on the exciting challenge of a Telephone Support Technician in Bradley Stoke, Bristol, within the industrial and manufacturing sector, we encourage you to apply today!

Contact
Beth Fitzgerald
Quote job ref
JN-102025-6871973
Phone number
+441179065524

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Industrial / Manufacturing
Location
Bristol
Contract type
Permanent
Consultant name
Beth Fitzgerald
Consultant phone
+441179065524
Job reference
JN-102025-6871973