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Complaints Officer (12 months cover)

Chester Temporary £16 - £18 per hour View Job Description
The Complaints Officer will handle and resolve customer complaints efficiently, ensuring all processes align with the organisation's standards. This temporary role in Chester offers an opportunity to contribute to a not-for-profit sector in the customer service department.
  • 12 month cover starting 1st September
  • An opportunity to work for a well-respected entity in the not-for-profit sector

About Our Client

The organisation is a respected not-for-profit entity operating within the customer service sector. As a small-sized organisation, they are committed to delivering high-quality services and maintaining strong relationships with their stakeholders.

Job Description

  • Receive and log customer complaints promptly and accurately.
  • Investigate complaints to identify root causes and provide resolutions.
  • Communicate outcomes to customers clearly and professionally.
  • Ensure all complaints are managed in line with internal policies and regulatory requirements.
  • Maintain comprehensive records of complaint investigations and outcomes.
  • Collaborate with relevant departments to address recurring issues.
  • Prepare reports on complaint trends and provide recommendations for improvements.
  • Support the team in enhancing customer satisfaction and service quality.

The Successful Applicant

A successful Complaints Officer should have:

  • Previous experience in a customer service or complaints-handling role is essential.
  • Knowledge of ombudsman processes is essential.
  • Strong organisational and problem-solving skills.
  • Excellent written and verbal communication abilities.
  • Attention to detail and a methodical approach to work.
  • Familiarity with complaint management systems or software.
  • Knowledge of the not-for-profit sector is advantageous.
  • A proactive attitude towards improving processes and customer satisfaction.

What's on Offer

  • Competitive hourly rate & weekly pay.
  • 12 month cover with the chance to go perm.
  • Opportunity to work within the not-for-profit sector in Chester.
  • A supportive and collaborative work environment.
  • Valuable experience in a customer service-focused role.



If you are ready to make a positive impact in this temporary Complaints Officer role, we encourage you to apply today!

Contact
Lee Mcerlean
Quote job ref
JN-082025-6813254
Phone number
+44 161 829 0398

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Not For Profit
Location
Chester
Contract type
Temporary
Consultant name
Lee Mcerlean
Consultant phone
+44 161 829 0398
Job reference
JN-082025-6813254