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Complaints Officer (12 months cover)

Liverpool Temporary £16 - £18 per hour View Job Description
The Complaints Officer position is a temporary, 12-month cover role within the not-for-profit industry, focused on handling and resolving customer complaints. This Chester-based role requires a detail-oriented professional with excellent communication skills to ensure customer satisfaction and compliance.
  • 12 month temporary role offering 1st September start date
  • Hybrid working - 3 days at home, 2 days in office after training

About Our Client

The employer is a well-established not-for-profit organisation that provides valuable services to its community. As a small-sized organisation, it is committed to delivering high-quality support and maintaining strong relationships with its customers and stakeholders.

Job Description

  • Manage and resolve customer complaints in a professional and timely manner.
  • Maintain accurate records of complaints and resolutions in line with company policies.
  • Collaborate with internal teams to investigate and address complaint issues effectively.
  • Communicate resolutions to customers clearly and empathetically.
  • Identify recurring issues and provide recommendations for service improvements.
  • Ensure compliance with regulatory and organisational standards in complaint handling.
  • Prepare and present reports on complaint trends and outcomes to management.
  • Support the Customer Service department with additional administrative tasks as needed.



This role does offer hybrid working 3 days at home and 2 days in the office once training has been completed. Training will be completed in the Chester office for up to 3/4 weeks.

The Successful Applicant

A successful Complaints Officer should have:

  • Previous experience in a complaints handling role within housing.
  • Knowledge and understanding of housing sector & housing ombudsman.
  • Strong problem-solving skills and attention to detail.
  • Excellent verbal and written communication abilities.
  • Knowledge of the not-for-profit industry or similar sectors is an advantage.
  • Ability to work independently and manage time effectively.
  • Proficiency in using customer relationship management (CRM) systems.
  • Can commit to a 12 month MAT cover.

What's on Offer

  • Competitive hourly rate and weekly pay.
  • Possibility of going perm.
  • Hybrid working - 3 days at home, 2 days in the office.
  • Free on-site parking.



If you are ready to take on this rewarding Complaints Officer role, apply today to join a dedicated team making a difference!

Contact
Lee Mcerlean
Quote job ref
JN-082025-6813524
Phone number
+44 161 829 0398

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Not For Profit
Location
Liverpool
Contract type
Temporary
Consultant name
Lee Mcerlean
Consultant phone
+44 161 829 0398
Job reference
JN-082025-6813524