Back to search

Customer Service Advisor (12 Month FTC)

Stretford Temporary £23,400 - £28,600 per year View Job Description
The Customer Service Advisor (12 Month FTC) will play a key role in supporting customers by addressing their queries and ensuring a smooth experience. This role is based in Stretford within the business & professional services industry, focusing on delivering exceptional customer service.
  • 12 month fixed term contract with the possibility of being made perm!
  • A great opportunity to work for a leading business!

About Our Client

This opportunity is with a medium-sized organisation in the business & professional services sector, known for its commitment to providing high-quality products and services. The company values efficiency and customer satisfaction, fostering an environment where employees can thrive.

Job Description

  • Respond promptly to customer inquiries via phone, email, or chat channels.
  • Provide accurate information about products, services, and order statuses.
  • Resolve customer complaints efficiently, ensuring a positive resolution.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to address and escalate issues when necessary.
  • Assist in processing returns, exchanges, and refunds in line with company policies.
  • Identify opportunities to improve customer satisfaction and share feedback with the team.
  • Support other administrative tasks within the customer service department as needed.

The Successful Applicant

A successful Customer Service Advisor should have:

  • Previous experience in a customer service role is essential.
  • Strong communication skills, both written and verbal.
  • Ability to handle customer queries with patience and professionalism.
  • Good problem-solving skills and attention to detail.
  • Proficiency in using customer relationship management (CRM) systems or similar tools.
  • A proactive approach to learning and improving processes.
  • Flexibility and adaptability to manage a variety of tasks effectively.

What's on Offer

  • A competitive salary of approximately £23,400-£28,600 per annum.
  • 12-month fixed-term contract with potential opportunities for growth.
  • Supportive company culture with a focus on employee well-being.
  • Convenient location in Manchester with access to transport links.
  • Valuable experience within the retail sector's customer service department.



This is an exciting opportunity to develop your skills while contributing to a respected organisation. If you are passionate about customer service and ready to make an impact, apply today!

Contact
Lee Mcerlean
Quote job ref
JN-082025-6810501
Phone number
+44 161 829 0398

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Industrial / Manufacturing
Location
Stretford
Contract type
Temporary
Consultant name
Lee Mcerlean
Consultant phone
+44 161 829 0398
Job reference
JN-082025-6810501