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Customer Service Advisor

Aylesbury Permanent £24,000 - £26,000 per year View Job Description
The Customer Service Advisor will play a key role in delivering exceptional support to clients, always trying their best to help resolve any issues. Based in Aylesbury, this role involves handling customer queries, ensuring satisfaction, and maintaining service excellence.
  • Great opportunity to kickstart your career and gain professional experience
  • No previous Customer Service experience required

About Our Client

This is a permanent opportunity within a medium-sized organisation that operates in the business services sector. The company is known for its commitment to providing outstanding customer-focused solutions and fostering a professional environment.

Job Description

Key responsibilities of the Customer Service Advisor include:

  • Respond promptly and professionally to customer enquiries via phone, email, or live chat.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer issues efficiently, escalating where necessary to ensure satisfaction.
  • Maintain and update customer records with detailed and accurate information.
  • Collaborate with internal teams to address service-related concerns and improve processes.
  • Monitor and follow up on customer feedback to enhance service quality.
  • Meet or exceed individual and team performance targets.
  • Adhere to company guidelines and compliance standards at all times.

The Successful Applicant

The successful Customer Service Advisor will have:

  • Previous experience in an office support/customer service role is desirable, but not essential.
  • Strong communication skills, both written and verbal, with a customer-focused approach.
  • Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
  • A problem-solving mindset with attention to detail and accuracy.
  • A proactive attitude towards learning and adapting to new processes.

What's on Offer

Benefits include:

  • A competitive salary
  • A supportive work environment where innovation is valued
  • Opportunities for personal and professional growth
  • A comprehensive benefits package
  • Access to many company perks
  • Generous annual leave package
Contact
Tori Morris
Quote job ref
JN-072025-6802278
Phone number
+44 186 520 8477

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Industrial / Manufacturing
Location
Aylesbury
Contract type
Permanent
Consultant name
Tori Morris
Consultant phone
+44 186 520 8477
Job reference
JN-072025-6802278