Save Job Back to Search Job Description Summary Similar JobsA permanent , full time opportunity in a London based Financial Services company£29,000 salary in an award winning workplace based in HolbornAbout Our ClientOur client is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers, they operate in 9+ geographies across the UK, US and the EU.Job DescriptionCommunicate with business owners daily, answering inbound calls and addressing any questionsMonitor the support and customer service inboxWork with various enterprise technology platformsHandle complaints, ensuring customer satisfaction is a key responsibilityProblem-solving any issues that existing customers may encounter.The Successful ApplicantExceptional communication and listening skills; able to engage effectively with customers via phone, email and chat ensuring clear and professional interactions.Ability to build rapport and show empathy alongside strong listening and questioning skills.Customer-centric approach; dedicated to delivering top-tier service and maintaining a positive experience for every client.Able to remain calm under pressure and talk to customers in difficult situations.Problem-solver with a proactive mindset - eager to take on challenges and find innovative solutions with enthusiasm.Confidence in working independently and making decisions to appropriately escalate issues to management or other departments.The ability to multitask, as you'll be navigating different systems and processing information when talking to our customers.1-2 years' experience in customer service, support or related field.Fluent in German and English.Desirable SkillsExperience working in an FCA regulated business and understanding of regulatory requirements.Previous experience with Hubspot/Aircall.What's on Offer£29,000 per annum (plus up to £4,000 performance related bonus)Award-Winning Workplace: Our client has been recognised as one of the "Best Places to Work 2024" by the Sunday Times for being a supportive, diverse, and rewarding workplace.Award-Winning Fintech: recognised as a "Top 250 Fintech Worldwide" company by CNBC.We offer comprehensive benefits package that includes:Stock OptionsPrivate Medical insurance via VitalityEAP with Health AssuredEnhanced Maternity and Paternity LeaveModern and sophisticated office space in Central LondonFree Gym in office building in HolbornSubsidised Lunch via FeedrCycle to work schemeDeliveroo Allowance if working late in officeMonthly in office MasseuseTeam and Company SocialsFootball Power League / Squash ClubContactMaisie KitchenerQuote job refJN-062025-6769582Phone number+442072692136Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorFinancial ServicesLocationCity of LondonContract typePermanentConsultant nameMaisie KitchenerConsultant phone+442072692136Job referenceJN-062025-6769582
