Back to search

Customer Service Specialist

Portsmouth Permanent £25,000 - £26,000 per year View Job Description
As a Customer Service Specialist in the retail industry, you will provide exceptional support to customers, ensuring their queries and concerns are resolved efficiently. Based in Portsmouth, this role requires a proactive approach to delivering high-quality service in a fast-paced environment.
  • Local role based in Portsmouth
  • Fast growing business

About Our Client

This opportunity is with a mid-sized company operating in the retail industry, known for its customer-focused approach and commitment to quality service. The company offers a supportive working environment and values employees who contribute to its success.

Job Description

  • Respond promptly to customer inquiries via telephone, email, and online platforms.
  • Resolve customer complaints by identifying solutions and following up to ensure resolution.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other departments to address and resolve customer issues effectively.
  • Provide detailed product and service information to customers.
  • Identify opportunities to improve customer satisfaction and share feedback with the team.
  • Assist with administrative tasks related to customer service processes.
  • Support team members to meet overall service goals and objectives.

The Successful Applicant

A successful Customer Service Specialist should have:

  • Previous experience in a customer service role, preferably in the retail industry.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Proficiency in using customer service software and tools.
  • A positive attitude and ability to work well under pressure.
  • A commitment to providing high-quality customer service.
  • Ability to adapt to new processes and procedures quickly.

What's on Offer

  • A competitive salary range of £22,500 to £27,500 per annum, based on experience.
  • A permanent position with opportunities for career development.
  • A supportive and inclusive company culture.
  • Generous holiday allowance to promote work-life balance.
  • Comprehensive training and onboarding to set you up for success.



If you are ready to take on a rewarding role as a Customer Service Specialist in Portsmouth, we encourage you to apply today!

Contact
Ryan Batley
Quote job ref
JN-072025-6778388
Phone number
+44 238 068 2204

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Portsmouth
Contract type
Permanent
Consultant name
Ryan Batley
Consultant phone
+44 238 068 2204
Job reference
JN-072025-6778388