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Digital Operations Lead

Berkshire Permanent £67,000 - £82,000 per year View Job Description
The Digital Operations Lead will play a pivotal role in managing and optimising digital platforms, ensuring seamless operations into this business. This position requires a detail-oriented professional with expertise in digital systems and operational efficiency.
  • Lead Europe-wide digital ops to boost sales and customer experience.
  • Drive key platform rollouts with high impact and cross-team collaboration.

About Our Client

Our client is a rapidly evolving organisation focused on enhancing customer and retailer experiences across Europe. They are committed to digital innovation and operational excellence to drive growth and efficiency.

Job Description

  • Manage and maintain digital platforms to ensure consistent performance and reliability.
  • Oversee digital operations and implement strategies to enhance efficiency.
  • Collaborate with cross-functional teams to align digital initiatives with business goals.
  • Analyse operational data and provide actionable insights for process improvement.
  • Ensure compliance with industry standards and best practices in digital operations.
  • Support the development and deployment of new digital tools and technologies.
  • Monitor key performance indicators to track the success of digital initiatives.
  • Provide technical guidance and troubleshooting support for digital systems.

The Successful Applicant

Mandatory

  • 5+ years in a similar role
  • Proven experience in marketing and sales operations, commercial platform management, or retailer enablement in a multi-market or European context
  • Track record of managing system roll-outs combined with successful business change initiatives
  • Deep knowledge of retailer operations, customer journeys, and lead management best practices
  • Strong commercial focus with the ability to develop and drive business cases and measure impact
  • Excellent stakeholder management skills, able to build relationships across markets, IT, and commercial teams
  • Agile and delivery-oriented mindset, capable of navigating complex environments while maintaining momentum
  • Collaborative approach with cultural sensitivity to work effectively across diverse teams and external partners



Desirable

  • Experience establishing new operational functions or capabilities within complex organisations

What's on Offer

  • Competitive salary ranging from £74,000 to £82,000 based on experience.
  • Hybrid working 3 days in the office/2 days at home.
  • Comprehensive benefits package, including perks outlined in the job description.
  • Opportunities to work within the business services industry in a medium-sized organisation.
  • A permanent role offering stability and growth potential.
  • A supportive and professional work environment focused on innovation.
Contact
Sarah Pascal
Quote job ref
JN-082025-6808434
Phone number
+44 193 226 4115

Job summary

Job function
Digital
Subsector
Online Marketing Management
Sector
FMCG (Fast Moving Consumer Goods)
Location
Berkshire
Contract type
Permanent
Consultant name
Sarah Pascal
Consultant phone
+44 193 226 4115
Job reference
JN-082025-6808434