Save Job Back to Search Job Description Summary Similar JobsGlobal Customer Service ManagerManufacturing & Supply ChainAbout Our ClientOur client are an industry leading, specialist manufacturer with multiple sites globally. To support business wide objectives they are looking for a Global Customer Service Manager to join them at their offices in the North East. This is a critical role in the business and will have strategic and operation responsibility for Global Customer ServiceJob DescriptionLead the Global Customer Service function to deliver world class service to B2B customer during each integration, managing teams in the North East and remote teams globallyLead the programme to implement a new ERP systems across customer service in the UK & GloballyCreate and implement standardised process and procedures within global customer service, across all sitesManage a supply chain & order management focused CS function to deliver against key performance metricsWork with key stakeholders across Supply Chain, Commercial & Production to drive improvements across the end to end customer journeyWhere possible - use automation, systems and technology to improve the customer order life-cycle, removing manual processes where possibleThe Successful ApplicantExperience leading a similar Customer Service / Order Management functionExperience or involvement in the implementation of ERP systemsUnderstanding of customer supply chain / Order Management journeyAbility to implement and improve process and procedures to deliver stronger outcomesWhat's on Offer£60,000 - £70,000 Salary depending on experience - e plus Company Car / Car Allowance and 10% Bonus. Life Assurance, Private Medical and Strong company pension.The role will be based predominantly on site in the North East with occasional Hybrid working on offer.Situated centrally in the North East, the location is easily commutable from Durham, Hartlepool, Middlesborough, SunderlandContactZach JohnsonQuote job refJN-062025-6767514Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationNorth East EnglandContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-062025-6767514
