Save Job Back to Search Job Description Summary Similar JobsHead of Customer ExperienceHousing SectorAbout Our ClientPage Group are delighted to be working in partnership with a leading organisation within the Housing Sector, who are looking to appoint a new Head of Customer Experience. The role will have strategic and operational responsibility for both CX and Contact Centre, supporting residents across their estate.This is a key role within the organisation that will be pivotal in achieving pre agreed organisational objectivesJob DescriptionLead a 25fte contact centre led operation to support customers across a wide range of needs, in line with contractual expectationsSupport customers with needs around repairs & works, financial support, vulnerability, complaints and customer satisfactionCreate, implement and drive the Customer Experience & Engagement strategy through customer contact channels, understanding customer needs and delivering against themWork cross functionally with other departments to ensure the delivery of customer needs including finance, facilities and contractorsManage all available resource to deliver against expectations, proactively identifying resource issues and creating plans to eradicate potential issuesEnsure the function remains operationally compliant in line with regulatory requirements and industry standardsDrive continuous improvement activities across the directorate, ensuring all decisions are made with the customer at heartThe Successful ApplicantExperience leading a complex contact centre operationImplementation and record of delivering CX strategiesExtensive stakeholder managementHousing industry experience (desirable)What's on OfferThe role of Head of Customer Experience will join a leading Housing Sector led organisation based on YorkHybrid working on offer - 3 days on site£60,000 - £65,000 depending on experienceGenerous benefits (will be disclosed on application)ContactZach JohnsonQuote job refJN-082025-6809561Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorPropertyLocationYorkContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-082025-6809561
