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Head Of Customer Service

Maidstone Permanent View Job Description
The Head of Customer Service will oversee and enhance customer service processes within the property industry, ensuring exceptional client satisfaction and streamlined operations. This role is based in Maidstone and requires a strategic approach to managing teams and driving service improvements.
  • Previous experience within a similar role is essential
  • Hybrid working available

About Our Client

This organisation operates within the property industry and is recognised for its commitment to delivering top-tier services to its clients. As a growing company, it values innovation, operational efficiency, and customer-focused solutions.

Job Description

  • Develop and implement customer service strategies to align with business objectives.
  • Lead and manage the customer service team, ensuring high performance and engagement.
  • Monitor and improve customer satisfaction metrics through effective service delivery.
  • Collaborate with other departments to enhance the overall customer experience.
  • Analyse customer feedback and trends to identify areas for improvement.
  • Oversee the implementation of new tools and technologies to support service excellence.
  • Ensure compliance with industry regulations and company standards.
  • Report on team performance and customer service KPIs to senior management.

The Successful Applicant

A successful Head of Customer Service should have:

  • Proven leadership experience within customer service in the property industry.
  • Strong knowledge of customer service strategies and operations management.
  • Experience in implementing process improvements and customer-focused initiatives.
  • Excellent problem-solving skills.
  • Ability to work collaboratively across departments.
  • Proficiency in using customer service software and reporting tools.

What's on Offer

  • Hybrid working options to support work-life balance.
  • Performance-based bonus structure.
  • Opportunities for professional growth and development.
  • A supportive and collaborative company culture.



This is an excellent opportunity for a Head of Customer Service to make a significant impact in the property industry while enjoying the benefits of a Maidstone based role. Apply today to take the next step in your career

Contact
George Adlington
Quote job ref
JN-072025-6802966
Phone number
+441622604512

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Property
Location
Maidstone
Contract type
Permanent
Consultant name
George Adlington
Consultant phone
+441622604512
Job reference
JN-072025-6802966