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Interim Head of CRM

London Temporary View Job Description
As Interim Head of CRM & Loyalty you will lead and deliver the CRM and loyalty proposition, program and plan and support in creating the best customer loyalty and retention.
  • 3 month interim role
  • Immediate start

About Our Client

Leading hospitality brand in the UK, with HQ in London

Job Description

  • You will support the strategic development of the CRM strategy, with a focus on membership growth, engagement and improving marketing ROI
  • Oversee the execution of the loyalty program including points systems, rewards and incentives
  • Manage all agency partners and contracts relating to CRM & Loyalty
  • Reporting of KPIs to measure the effectiveness of loyalty & CRM initiatives
  • Define the CRM and loyalty roadmap
  • Collaborate with multiple teams across the business to ensure that the CRM strategy is aligned with broader business objectives
  • Lead a team of 2

The Successful Applicant



  • Demonstrable experience in CRM & Loyalty, ideally in a consumer focused business (hospitality would be ideal)
  • Proven experience of leading, developing and scaling CRM & loyalty programmes


  • Knowledge and experience of Bloomreach would be preferable


  • Previous team management experience

What's on Offer

3 month interim contract

3 days a week in London

Opportunity to join a leading hospitality brand

£300 - £330 a day PAYE

Contact
Amy Bowman
Quote job ref
JN-052025-6739275
Phone number
+44 207 269 2164

Job summary

Job function
Marketing & Agency
Subsector
CRM Agencies
Sector
Retail
Location
London
Contract type
Temporary
Consultant name
Amy Bowman
Consultant phone
+44 207 269 2164
Job reference
JN-052025-6739275