Save Job Back to Search Job Description Summary Similar JobsSales Office ManagerLeedsAbout Our ClientOur Client is a global market leader within their respective industry, and support a wider & diverse customer based across the UK, Europe, Asia, Africa & the Americas.This is a key role focused on managing Customer Service & Internal Sales functions, with key focus on improving efficiency and customer satisfactionJob DescriptionDirect management of the Customer Service & Internal Sales function based in LeedsEnsure customer quotations are accurate and in line with customer needs and expectationsDrive up-selling activity where suitable across customer orders, ensuring customers are aware of all product ranges availableEnsure the team have all the product information, training and tools available to provide customers with most suitable options to their needsEnsure customer quotations are followed up and conversion rates and best managed & achievedTake ownership of any escalated customer issues with a view to resolve in a time sensitive manor with minimal impact to the customerBuild customer loyalty through clear and transparent conversations, providing world class service during every interactionProvide support to Sales Managers as and when requiredWork closely with purchasing department to understand stock / product availability and customer demandMonitor, manage and improve customer satisfaction resultsThe Successful ApplicantExperience in a management or supervisor level role within internal sales or customer service, ideally within a supply chain or distribution focused businessExperience working with Microsoft Dynamic 365 (desirable)Strong commercial acumenCustomer focused approachAbility to build and develop strong stakeholder relationships internallyExperience within the chemical industry (desirable)Excellent communication skillsWhat's on OfferThe role of Sales Office Manager will join a globally recognised group within the supply & distribution industryThe roles offers a salary of £45,000 to £50,000 plus excellent company benefitsLeeds basedContactZach JohnsonQuote job refJN-052025-6736960Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorHealthcare / PharmaceuticalLocationLeedsContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-052025-6736960
