Telephone Account Manager (Remote)

Client Relationship Management: Build and maintain strong, long-lasting relationships with clientsLead Generation: Qualify and follow up on inbound leads, identifying client requirements and converting them into viable sales opportunities.Handle inbound and outbound calls as well as communicate via digital channels to manage customer queries, resolve issues, and offer product guidance.Maintain accurate records of customer interactions and opportunities in the CRM system.Collaboration:Work closely with the KAM in the field, underwriting and processing teams to ensure smooth mortgage applications and a high level of customer service.Compliance:Ensure all sales activities comply with industry regulations, company policies, and best practices.Provide feedback from customers to internal teams to help improve product/service offerings.