Contact Centre Manager

Walsall Temporary £40,000 - £42,000 per year View Job Description
The Telesales Manager role involves overseeing and driving sales efforts within the energy sector. This is a temporary position (12 weeks) based in Walsall, focused on leading a team to achieve sales targets and ensuring excellent customer service.
  • Short term management role
  • Fast pace business

About Our Client

The company is committed to delivering high-quality services and products to its customers (B2B), fostering growth and innovation in its industry.

Job Description

  • Manage and motivate a telesales team of 15 to meet and exceed sales targets.
  • Develop and implement effective sales strategies.
  • Monitor and analyse team performance to identify areas for improvement.
  • Provide coaching and training to enhance team effectiveness and skills.
  • Ensure customer service standards are maintained and improved.
  • Collaborate with other departments to align sales efforts with business objectives.
  • Prepare and present regular sales reports to senior management.
  • Handle escalated customer inquiries and resolve issues effectively.

The Successful Applicant

A successful Telesales Manager should have:

  • Proven experience in a contact centre or telesales leadership role.
  • Experience dealing with high volume B2B customers
  • Strong organisational and team management skills.
  • Excellent communication and interpersonal abilities.
  • A results-driven approach with a focus on achieving targets.
  • Proficiency in using sales software and CRM tools.

What's on Offer

  • Hourly pay of approximately £200 per day
  • Opportunity to work within the energy & natural resources sector.
  • Temporary role with potential for skill development.
  • A collaborative and supportive workplace in Walsall (5 days per week onsite)



This is a fantastic opportunity for a skilled Telesales Manager to make an impact. If you're ready to lead a team and drive success, apply today!

Contact
Katy Bevan
Quote job ref
JN-082025-6809044
Phone number
+44 151 255 3751

Job summary

Job function
Business Support
Subsector
Contact Centre
Sector
Business Services
Location
Walsall
Contract type
Temporary
Consultant name
Katy Bevan
Consultant phone
+44 151 255 3751
Job reference
JN-082025-6809044