HR Shared Services Transformation Lead

This role is central to the future design of HR Shared Services within the business, leading the implementation of a three-tier model and driving the next phase of our Payroll System Project. You will ensure processes are streamlined, scalable, and technology-enabled, creating a high-performing Shared Services function that adds real value across the business.

As HR Shared Services Transformation Lead your responsibilities will include:

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  Map existing HR processes and recommend their alignment within the three-tier Shared Services model.
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  Lead the roll-out of employee and manager self-service, including online forms, automated letters, and streamlined HR processes.
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  Design and deliver training and communications to embed new ways of working across managers, employees, and HR.
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  Oversee Tier 0 (self-help) implementation, including FAQs, guidance, and a ticketing system.
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  Support the development of Tier 1 Shared Services roles, including responsibilities, competencies, and training.
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  Contribute to the design and delivery of HR dashboards and reporting tools, including potential PowerBI solutions.
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  Act as the main liaison between Payroll, HR, Finance, IT, and external system providers, ensuring alignment and successful project delivery.